Overview Full-Time, Days, 80hrs pp 8am - 4:30 flexible Remote postion, in office as required Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 4,000+ affiliated providers and over 1,100 volunteers, HonorHealth seamlessly blends collaborative care and approachable expertise to improve health and well-being. People often say care feels different here -- because it does. Learn more at HonorHealth.com. Responsibilities Job Summary Under the direction of the Sr. Director Revenue Cycle Services, the Network Director-Hospital Collections is responsible for enhancing and maintaining a properly functioning revenue-cycle process through a cross-department organizational structure. These functional areas act interdependently during a patient visit, contributing critical information required for clinical service and procuring payment. Thus, this position concentrates resources on protecting the assets of organization. Critical responsibilities include achievement of annual and periodic goals for significant statistical indicators of revenue-cycle performance and for the organization's overall financial performance. This position is responsible for managing the daily operations of hospital collections for the network. This department is responsible for staying current and compliant with all payer guidelines, with an emphasis on CMS regulation. Responsible for maintaining adequate staffing levels, monitoring employee productivity, and quality of work. The role will support the department through daily interaction with departmental management with respect to operational questions and requests. The position is expected to demonstrate, through plans and actions, that there is a consistent standard of excellence to which all departmental work is expected to conform. Such a standard should be based on establishing and maintaining a constancy of purpose, focusing on continuous improvement within the Director's area of influence, and delivering the highest degree of quality service possible. Controls the accuracy, effectiveness, and efficiency of collection efforts: Understands, educates and is effective at reviewing and enhancing payer agreements. Works closely with Contracting and shares trends with payers and contracting to improve % of net revenue collections. Reviews and approves account adjustments, monitors productivity, and quality. Controls the effectiveness and efficiency of the technical and clinical denials and under payments within scope, including oversight of monitoring and reporting. Works with colleagues in order to reduce clinical and technical denial impact to the organization. Reviews payer and account aging with established standards in mind. Responsible for overall accounts receivable ensuring that encounters are collected accurately and timely. Plans, establishes, and revises strategies surrounding follow up and efficiencies gained through new technology services. Implements new policies and procedures, monitors and keeps current all policies and procedures for collection areas. Conducts meetings including monthly departmental meetings with the staff. Supervises personnel in hospital collections. Plans, establishes and revises work assignments and standards performed under Director’s control. Interviews, selects, and recommends hiring of personnel. Initiates recommendations for changes in classification, salary action, promotion, demotion, transfer, and termination. May settle staff member problems and administer appropriate disciplinary action. Controls the effectiveness and efficiency of the payer refund process. Establishes policies and procedures to ensure compliance with Medicare’s credit balance reporting requirements. Ensures compliance and timeliness guidelines are met. Conducts revenue-cycle training and provides support to all levels of management and staff members to ensure efficient hospital collection and billing process in order to maximize reimbursement and minimize write off. Leads and motivates cross departmental teams’ performance towards excellence and develops team concepts and consensus-building management styles. Incorporates System’s values into all business staff development practices and all departmentally directed activities. Qualifications Education Bachelor's Degree or 4 years' work related experience Required Experience 5 years Supervisory experience in hospital-based Patient Financial Services with emphasis in managed care billing and collections Required