As a Senior Customer Support Management Professional here at Honeywell, you will play a pivotal role in guiding and shaping our global Customer Support operations. As the driving force behind our team of Support professionals, you will be accountable for defining and executing strategies to deliver world-class customer service. Your extensive experience in people management and Customer Support will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience.
You will report directly to our Regional Service Operations Manager for the US-East.
In this role, you will impact the success of our Customer Support operations by ensuring the highest level of customer satisfaction. You will guide a team of Support professionals, develop and implement Support strategies, and work with cross-functional teams to drive continuous improvement.
KEY RESPONSIBILITIES
+ Guide a high-performing Customer Support team, providing guidance, coaching team members
+ Develop and implement Customer Support strategies and initiatives to enhance customer satisfaction
+ Manage Customer Support projects, including resource allocation, project planning, and monitoring progress
+ Resolve escalated customer issues and provide expert assistance in complex cases
+ Work with other departments to address technical demand and improve service delivery
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit:
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
YOU MUST HAVE
+ Minimum 3 years of experience in the field or with Customer Support management
+ .Basic understanding of contracts and contract growth
+ Good communication skills to interface with customers
+ Administrative skills or the ability to show you can juggle multiple tasks
+ Strong technical proficiency
WE VALUE
+ Bachelor's Degree in a related field
+ Excellent problem-solving skills
+ Customer-centric mindset
+ Contract Experience
+ Project management skills
+ Team building and People management skills
+ Adaptability to change
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a cutting-edge software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, care or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.