Assistant Manager, Shuttle
Location: Shuttle Services
Regular/Temporary: Regular
Job ID: 608152
Full/Part Time: Full-Time
Workplace Culture
NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.
https://nau.edu/president/strategic-plan/
Special Information
This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
Job Description
Supervises and trains members of the shuttle service team and the support staff responsible for transporting members of the NAU campus community. Maintains a good relationship with the university community and serves as a liaison with other transportation agencies to ensure efficient flow of traffic. Adheres to university strategic plans and ensures relevant support staff follow institutional policies.
Administrative - 30%
• Maintaining accurate records for all P-Card transactions.
• Connect with vendors possible repairs as needed to maintain the shuttle department fleet.
• Organizes and archives records and documents.
• Manages daily, weekly and monthly updates to ShiftBoard schedules for driver's routes and shifts.
• Van class registrations and class training scheduling
• CDLE communication and documentation.
• Fulfills duties of Bus Driver when needed.
• Evening crew training and supervision.
• Provides training and general support for campus shuttle employees.
• Assists in department planning and goal setting as requested.
Supervises - 30%
• Ensure Shuttle staff adheres to university policy and procedures.
• Support internal Staff to maintain performance and professional conduct.
• Coordinates daily and evening shuttle operations.
• Makes recommendations for additions or modifications to university supported shuttle services and areas of development related to campus shuttle functions.
• Serves as a liaison to the campus community and resolves issues in a timely manner.
• Responds to calls for service and supervises shuttle staff on performance and conduct.
• Understands and applies knowledge of appropriate handling of university shuttle information.
• Coordinates or assists with CDL Training program.
• Makes day-to-day decisions regarding work priorities; provides input into employment performance feedback.
Staffing - 20%
• Participates in the interview process for new potential candidates.
• Engage with the Recruitment and Onboarding staff procedures for the successful hiring of new staff
Data Monitoring - 15%
• Monitors and updates campus shuttle data to ensure access to accurate and timely information.
• Report important findings to leadership team.
Other - 5%
• Other duties as assigned.
Minimum Qualifications
• Bachelor's degree in related field.
• 1-2 years of management or supervisory experience required.
• Minimum 1-2 years of relevant experience.
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
Preferred Qualifications
• Microsoft certifications.
• Active Driver's License.
• Active CDL.
• Previous transit working knowledge. Private or Public.
• Scheduling and reports understanding.
Knowledge, Skills, & Abilities
• Expert knowledge of tools, processes, and policies of campus shuttle operations.
• Knowledge of supervisory practices and principles.
• Conflict resolution and customer service skills.
• Planning, organizing, directing, and facilitating skills.
• Record keeping skills.
• People management skills.
• Balances competing priorities.
• Demonstrates strong problem solving, organizational, and analytical capabilities.
• Analyzes complex situations and anticipates issues.
• Coordinates team members and allocates tasks.
• Communicates effectively.
• Promotes a diverse, inclusive environment.
Driving Requirement
Driving high occupancy or CDL class vehicles between campus locations is a required job activity. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver's license information for driving record monitoring, and completion of training appropriate to the level of driving performed. The law applies to all faculty, staff, and students who drive personal or university-owned motorized vehicles for any business purpose. More information on the https://nau.edu/university-policy-library/motor-vehicle-use-for-university-business/ can be found on the NAU website.
Background Information
This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.
Salary
Salary range begins at $49,063. Annual salary commensurate with candidate's qualifications and related experience.
FLSA Status
This position is non-exempt under the Fair Labor Standards Act (FLSA). The incumbent is eligible for overtime pay or compensatory time according to University policy. Further, the employee must submit timesheets that accurately reflect all hours worked.
Benefits
This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/Human-Resources/Benefits/. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees arehttps://in.nau.edu/human-resources/benefits/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.
Learning and Development
Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.
Immigration Suppt/Sponsorship
NAU will not provide any U.S. immigration support or sponsorship for this position.
Application Deadline
December 9, 2024 at 11:59 p.m.
How to Apply
To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.
If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://[email protected], or PO Box 5633, Flagstaff AZ 86011.
General Information
• Environments consist of primarily indoor but on some occasions to working outdoors with temperature variations.
• Occasionally as department needs or dictates managers will need to drive shuttles, vans and buses.
• Scheduling needs may vary as the needs of the department change.
• Travel offsite will be needed on occasion to support NAU and the team in different capacities.
• Collaborative with team members and other NAU campus departments.
Equal Employment Opportunity
Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.
https://in.nau.edu/Human-Resources/Posters-Required-by-Law/
NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.
To apply, visit https://apptrkr.com/5780028
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