Office Clerks, General

Summary This position is located in the Health Information Management Section of Health Administration Service at the Southern Arizona VA Medical Center. Medical Record Administrators (MRAs) perform or supervise work concerned with the management of a medical record program or the provision of services related to medical record administration/health information services. MRAs manage, preserve, analyze, and supervise the use of diagnostic and therapeutic medical records/health information management. Responsibilities Major duties and responsibilities include but not limited to: The incumbent serves as the Assistant Chief of Health Information Management (ACHIM) in a medical facility of high complexity (level 1), with responsibility for the supervision of HIM functions. Incumbent is charged with full responsibility, both technical and administrative, for the daily operation of the HIM department which consists of all functions of medical record activities related to coding, analyzing, transcription, release of information, file room and scanning programs. Is a full assistant to the Chief, HIM. Provides expertise, guidance and direction and has responsibilities relative to providing supervision, administrative support, coordination, and technical assistance in the planning, development, and maintenance of an effective, comprehensive, and integrated HIM Program at this Medical Center. This position assists the Chief of Health Information Management (CHIM) in the planning, directing, policy making, organizing, and controlling the activities of this department and serves as acting CHIM in the absence of the CHIM. The incumbent shares responsibility with the CHIMS for collecting and processing data for various reports, surveys, and research projects; for preparing reports and recommendations for review and consideration by the Chief, HAS and upper management concerning the immediate needs as well as the long-range goals of the department; for recommending equipment and staffing needs; and for preparing and keeping current procedures and operation manuals. Responsible for assisting physicians and other health professionals in obtaining health record information to be used in research projects. Advises on what material is available, how it may be obtained and the uses that can be made of the information while protecting the confidentiality of the record. The incumbent aids in a variety of projects and is responsible for screening, abstracting and tallying data from records and computer-generated reports. May serve as a consultant to provide guidance and advise researchers on methods for gathering data. Assists in selected miscellaneous retrospective health record review/data abstraction projects to support medical center Quality Management data collection activities. Provides technical guidance to the unit supervisors and lead clerks while providing support to each unit in the absence of the section supervisor. Provides expertise in the area of subpoenas, court orders, advance directives, and general release of information, as well as other medico-legal issues. Work Schedule: Monday to Friday, 8:00 am - 4:30 pm Telework: Available, Ad Hoc Only Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education or Experience: Experience: Three years of creditable experience in the field of medical records that included the preparation, maintenance, and management of health records and health information systems demonstrating a knowledge of medical terminology, medical records procedures, medical coding, or medical, administrative, and legal requirements of health care delivery systems. OR Education: Successful completion of a bachelor's degree or higher from an accredited college or university recognized by the U.S. Department of Education, with a major field of study in health information management, or a related degree with a minimum of 24 semester hours in health information management or health information technology. OR Experience/Education Combination: Equivalent combinations of creditable experience and education that equals 100 percent may be used to meet basic requirements. For example, two years above high school from an accredited college or university, with 12 semester hours in health information technology/health information management, plus one year and six months of creditable experience that included the preparation, maintenance, and management of health records and health information systems meets an equivalent combination. AND Certification: Persons hired or reassigned to MRA positions in the GS-0669 series in VHA must meet one of the following: (1) Coding Certification through AHIMA or AAPC. OR, (2) HIM Certification through AHIMA, OR (3) Health Data Analyst Certification through AHIMA. NOTE. HIMs Certification is required for all positions above the full performance level. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Medical Records Administrator (Assistant Chief (ACHIM)) GS-12 Experience: One year of creditable experience equivalent to the next lower grade level that demonstrates all the KSAs described at that level. AND Certification: Employees at this level must have a HIM Certification. Higher-level health information management certification is limited to certification obtained through AHIMA. To be acceptable for qualifications, the specific certification must represent a comprehensive competency in the occupation. Certification titles may change and certifications that meet the definition of HIM certification may be added/removed by the above certifying body; however, current HIM certifications include Registered Health Information Technician (RHIT) and Registered Health Information Administrator (RHIA). Loss of Credential. Following initial certification, credentials must be maintained through rigorous continuing education, ensuring the highest level of competency for employers and patients. An employee in this occupation who fails to maintain the required certification must be removed from the occupation which may result in termination of employment. At the discretion of the appointing official, an employee may be reassigned to another occupation for which he/she qualifies, if a placement opportunity exists. AND Demonstrated Knowledge, Skills, and Abilities: Skill in managing various projects and processes, which includes the ability to develop new or improved solutions to complex technical problems in health information management. Ability to advise management and staff on a wide range of health information management practices based on current industry standards, [policies, statutes, laws, and regulations. Ability to plan, justify, develop, evaluate, assess, monitor, and/or advise on current health information management processes, and recommend changes in policies or procedures. Ability to determine and evaluate compliance with legal, ethical, and regulatory guidelines, and accrediting bodies as they apply to health information management. Ability to successfully apply principles and techniques of sound resource management (i.e., staffing, space, contracts, equipment). Ability to provide the full range of supervisory duties to include assignment of work, completing performance evaluations, selection of staff, and recommendation of awards, advancements, and disciplinary actions. Preferred Experience: Three years of creditable experience in the field of medical records that included the preparation, maintenance, and management of health records and health information systems demonstrating a knowledge of medical terminology, medical records procedures, medical coding, or medical, administrative, and legal requirements of health care delivery systems. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: The majority of work will be sedentary, but standing, bending and traveling to a variety of locations within the medical center may be necessary. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Summary This position is located in the Health Information Management Section of Health Administration Service at the Southern Arizona VA Medical Center. Medical Record Administrators (MRAs) perform or supervise work concerned with the management of a medical record program or the provision of services related to medical record administration/health information services. MRAs manage, preserve, analyze, and supervise the use of diagnostic and therapeutic medical records/health information management. Responsibilities Major duties and responsibilities include but not limited to: The incumbent serves as the Assistant Chief of Health Information Management (ACHIM) in a medical facility of high complexity (level 1), with responsibility for the supervision of HIM functions. Incumbent is charged with full responsibility, both technical and administrative, for the daily operation of the HIM department which consists of all functions of medical record activities related to coding, analyzing, transcription, release of information, file room and scanning programs. Is a full assistant to the Chief, HIM. Provides expertise, guidance and direction and has responsibilities relative to providing supervision, administrative support, coordination, and technical assistance in the planning, development, and maintenance of an effective, comprehensive, and integrated HIM Program at this Medical Center. This position assists the Chief of Health Information Management (CHIM) in the planning, directing, policy making, organizing, and controlling the activities of this department and serves as acting CHIM in the absence of the CHIM. The incumbent shares responsibility with the CHIMS for collecting and processing data for various reports, surveys, and research projects; for preparing reports and recommendations for review and consideration by the Chief, HAS and upper management concerning the immediate needs as well as the long-range goals of the department; for recommending equipment and staffing needs; and for preparing and keeping current procedures and operation manuals. Responsible for assisting physicians and other health professionals in obtaining health record information to be used in research projects. Advises on what material is available, how it may be obtained and the uses that can be made of the information while protecting the confidentiality of the record. The incumbent aids in a variety of projects and is responsible for screening, abstracting and tallying data from records and computer-generated reports. May serve as a consultant to provide guidance and advise researchers on methods for gathering data. Assists in selected miscellaneous retrospective health record review/data abstraction projects to support medical center Quality Management data collection activities. Provides technical guidance to the unit supervisors and lead clerks while providing support to each unit in the absence of the section supervisor. Provides expertise in the area of subpoenas, court orders, advance directives, and general release of information, as well as other medico-legal issues. Work Schedule: Monday to Friday, 8:00 am - 4:30 pm Telework: Available, Ad Hoc Only Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education or Experience: Experience: Three years of creditable experience in the field of medical records that included the preparation, maintenance, and management of health records and health information systems demonstrating a knowledge of medical terminology, medical records procedures, medical coding, or medical, administrative, and legal requirements of health care delivery systems. OR Education: Successful completion of a bachelor's degree or higher from an accredited college or university recognized by the U.S. Department of Education, with a major field of study in health information management, or a related degree with a minimum of 24 semester hours in health information management or health information technology. OR Experience/Education Combination: Equivalent combinations of creditable experience and education that equals 100 percent may be used to meet basic requirements. For example, two years above high school from an accredited college or university, with 12 semester hours in health information technology/health information management, plus one year and six months of creditable experience that included the preparation, maintenance, and management of health records and health information systems meets an equivalent combination. AND Certification: Persons hired or reassigned to MRA positions in the GS-0669 series in VHA must meet one of the following: (1) Coding Certification through AHIMA or AAPC. OR, (2) HIM Certification through AHIMA, OR (3) Health Data Analyst Certification through AHIMA. NOTE. HIMs Certification is required for all positions above the full performance level.May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Medical Records Administrator (Assistant Chief (ACHIM)) GS-12 Experience: One year of creditable experience equivalent to the next lower grade level that demonstrates all the KSAs described at that level. AND Certification: Employees at this level must have a HIM Certification. Higher-level health information management certification is limited to certification obtained through AHIMA. To be acceptable for qualifications, the specific certification must represent a comprehensive competency in the occupation. Certification titles may change and certifications that meet the definition of HIM certification may be added/removed by the above certifying body; however, current HIM certifications include Registered Health Information Technician (RHIT) and Registered Health Information Administrator (RHIA). Loss of Credential. Following initial certification, credentials must be maintained through rigorous continuing education, ensuring the highest level of competency for employers and patients. An employee in this occupation who fails to maintain the required certification must be removed from the occupation which may result in termination of employment. At the discretion of the appointing official, an employee may be reassigned to another occupation for which he/she qualifies, if a placement opportunity exists. AND Demonstrated Knowledge, Skills, and Abilities: Skill in managing various projects and processes, which includes the ability to develop new or improved solutions to complex technical problems in health information management. Ability to advise management and staff on a wide range of health information management practices based on current industry standards, [policies, statutes, laws, and regulations. Ability to plan, justify, develop, evaluate, assess, monitor, and/or advise on current health information management processes, and recommend changes in policies or procedures. Ability to determine and evaluate compliance with legal, ethical, and regulatory guidelines, and accrediting bodies as they apply to health information management. Ability to successfully apply principles and techniques of sound resource management (i.e., staffing, space, contracts, equipment). Ability to provide the full range of supervisory duties to include assignment of work, completing performance evaluations, selection of staff, and recommendation of awards, advancements, and disciplinary actions. Preferred Experience: Three years of creditable experience in the field of medical records that included the preparation, maintenance, and management of health records and health information systems demonstrating a knowledge of medical terminology, medical records procedures, medical coding, or medical, administrative, and legal requirements of health care delivery systems. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: The majority of work will be sedentary, but standing, bending and traveling to a variety of locations within the medical center may be necessary. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Location:

1982 E Huntington Dr, Flagstaff, Arizona 86004 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Fill propane (certification offered through U-Haul upon employment)

+ Drive a forklift (certification offered through U-Haul upon employment)

+ Other duties as assigned

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

+ Valid driver’s license and ability to maintain a good driving record

+ High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future.

**Job Summary**

TravelCenters of America offers a convenient, one-stop shopping experience to our customers. We carry a wide selection of name-brand products, and are stocked with Grab ‘N Go foods, groceries, snacks, electronics, maintenance supplies, and even clothing and gifts! The Deli Clerk is key member of the team primarily responsible for assisting guests at the deli counter by recommending foods, cutting meats and cheeses, and more. The Deli Clerk provides excellent customer service so that we are returning every traveler to the road better than they came!

**In this role, you can expect to:**

+ Work in a fun, trusting environment focused on great customer service

+ Serve each customer courteously, quickly and efficiently with a sincere, positive, pleasant and enthusiastic attitude

+ Slice meats and cheeses, take inventory of products on display and promote the products available in their deli department.

+ Process transactions of customers on a point-of-sale (POS) register

+ Clean and prepare workstations; Know and follow safety guidelines and report potentially unsafe situations caused by team members and customers

+ Update displays, cases and other customer-facing areas to ensure new items and promotions are showcased

+ Establish strong communication and rapport with leaders and co-workers

+ Perform other job-related duties as assigned

**What we’d like to see:**

+ A dedicated individual who works well with others and is excited to be part of our team!

+ Prior Deli Clerk experience preferred, but not required

+ Basic computer/POS knowledge preferred

+ Cash handling skills preferred

+ Good verbal communication skills

+ Ability to work flexible hours including nights, weekends and some holidays

**With us, you’ll enjoy:**

+ Medical, dental, vision and life insurance

+ 401(k) with a company match

+ Vacation and paid holidays

+ Tuition reimbursement

+ On-site Meal discounts

+ A wide variety of discounts on technology, travel, food and fuel

+ Opportunity for growth and advancement

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-at-ta-travel-centers

**Pay Range**

$17.35 - 20.50 per hour

A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Individuals

with a disability may request a reasonable accommodation related to our

recruiting process. If you would like to request an accommodation related to the

recruitment process, please email us at [email protected]. In your email,

please include your first and last name, phone number, the position and

location for which you are applying, and details pertaining to the

accommodation request.

**Typical Physical Demands**

In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.

**Work Environment**

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

**Disclaimer**

This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.

Customer Service Representative

Job Description

Seeking a customer service representative for a growing team at a large call center in Tempe, AZ. The role will involve helping internal customers with various delays or disruptions that arise in a warehouse and logistics environment. The ideal candidate will have experience in a high-volume call center using multiple internal systems. The ideal candidate will also be solution oriented, calm, patient, and have a strong desire to help their colleagues.

Responsibilities

+ Deliver an outstanding carrier and driver experience while providing solutions in a call center environment.

+ Research and problem-solve transportation issues, setting appropriate expectations.

+ Work in a fast-paced environment, adhering to schedules for start and stop times and breaks

+ Make outbound calls to understand and resolve transportation issues.

+ Support workload surges and weather-related operations with significant overtime during peak season from October to January each year

+ Use internal systems to gather data from multiple sources for reporting.

+ Work with cross-functional teams.

+ Provide support to field teams in driver assignment, load acceptance, and driver/equipment availability.

Essential Skills

+ One year of call center experience required preferably in logistics, collections, escalations, or help desk support

+ Aptitude and ability to work through ambiguous situations

+ Deep dive each issue by using critical thinking skills, de-escalation skills, then finding resolution

+ Ability to navigate multiple systems and tools while supporting customers

+ Adaptability is critical as processes can change often

Job Type

This is a Contract-to-Hire position.

Work Environment

This role requires all employees to work onsite 5 days per week. The shift hours are from 9:30 am to 6:00 pm MST. All employees must be available to work

weekends. Shift patterns are five consecutive days of work and two days off, except when in mandatory overtime which is from October to January each year.

#azjobs25

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Mar 22, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

**I. Job Summary**

Intermediate level position in the consolidated billing center, is responsible for compiling data and preparing company invoices and bills. Has developed knowledge and skills through formal training or related work experience. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.

**II. Essential Duties and Responsibilities**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

+ Works as an integral part of a team that is responsible for creating approximately 1.7M invoices each month representing revenues of $1.1B. Generates billing for moderately complex individual and Municipal customers.

+ Reviews customer accounts to ensure accuracy and compliance with contracts.

+ Executes customer data integrity checks and investigates questionable items prior to billing to ensure billing accuracy.

+ Is familiar with various company pricing levers and reviews data to confirm accuracy of these items before billing. These levers include the following:

o Fuel, environmental and regulatory surcharges.

o Minimum haul and minimum tonnage charges

o Recycling Materials Offset

o Container rental charges

o Overage and contamination charges

o Franchise fees

o Other locally imposed fees and charges

+ With the assistance of company tax department resources reviews account setup to ensure accurate taxing rules are applied

+ Compiles, analyzes and validates customer revenue with minimal assistance.

+ Creates and/or revises manual invoices.

+ Researches and resolves customer issues.

+ Creates and processes customer billing adjustments.

+ Processes customer refund requests.

+ Works with team members to learn how to research and take actions to resolve customer credit balances.

+ Follows all SOX required controls.

+ Duties specific to Landfill and Transfer Station billing as required.

+ Processes and generates moderately complex Municipal Billing and Down-Loads.

+ Processes and generates billings for assigned districts and areas including all lines of business.

+ Performs a comparative analysis of generated revenues.

+ Creates invoices, transmits file to print vendors, and post billing transactions.

+ Compiles, validates and maintains generated revenue reports.

+ Creates and mails manual invoices.

+ Work with various departments regarding dispute resolution of accounts.

+ Researches and resolves customer issues.

+ Creates and processes adjustments.

+ Processes customer refund request.

+ Researches, resolves and manages customer credit balance reports.

+ Revenue reporting and month-end system close processing.

+ Maintains and reviews bill cycles.

+ Reviews and maintains various billing reports.

+ Ensures all billing transactions are SOX compliant.

+ Duties specific to Landfill and Transfer Station billing as required

+ Daily reconciliation of scale system to MAS and PMT.

+ Calculates and keys into MAS manual ticket entries for various landfills related to non Fastlane charges.

+ Balances payments interfaced in MAS by WMSC to charges on all COD landfill accounts and research any discrepancies for resolution.

+ Daily reviews and approval of Daily Cash Reconciliation Reports from individual landfills for accuracy and SOX compliance.

+ Audits in both MAS and Fastlane the set up of new customers and changes to existing customers

**III. Supervisory Responsibilities**

This job has no supervisory duties.

**IV. Qualifications**

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: High School Diploma or GED (accredited).

Experience: **Three years of relevant work experience in Billing, Accounts Receivable or other position in Accounting/Finance or related field** (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

+ **Must live in the Phoenix area/no relocations for this role.**

+ **Must be authorized to work in the US.**

+ Must possess intermediate to advanced computer skills in a MS Office/Windows environment, including proficiency in data entry, ten-key and MS Excel.

+ Strong ability to work well with people, under pressure and with stringent time restraints.

+ Must have quick problem-solving ability.

+ Good organizational and multitasking skills and the ability to prioritize work and time.

+ Requires good communication skills, both verbal and written.

+ Ability to maintain good working relationships with co-workers and customers.

**V. Work Environment**

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, phones, etc.) most of the workday.

Normal setting for this job is: office setting/hybrid. Current schedule reports to the office Monday through Thursday with Fridays being remote.

**Benefits**

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click “Apply.”

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Location:

20618 N Cave Creek Rd, Phoenix, Arizona 85024 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Fill propane (certification offered through U-Haul upon employment)

+ Drive a forklift (certification offered through U-Haul upon employment)

+ Other duties as assigned

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

+ Valid driver’s license and ability to maintain a good driving record

+ High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Description

We are looking for a Data Entry Clerk to type information into our database from paper documents. The ideal candidate will be computer savvy and a fast typist with a keen eye for detail.

As a Lockbox Specialist, specific responsibilities will include, but are not limited to, the following:

• Preparing batches of work by extracting checks and remittances from envelopes

• Operating Imaging/Extraction equipment (OPEX 50/51/60, OPEX 7200, OPEX 150)

• Inputting data into the system while following standard operating procedures and customer specific instructions for processing

• Verifying negotiability of checks through customer specific instructions for processing

• Analyze all transactions to ensure payments are properly processed

• Re-associating check images to corresponding material while validating quality of images

• Maintaining site productivity and quality standards

• Occasionally lifting and moving mail trays

• Contributing to meeting team goals in addition to individual responsibilities

• Flexibility and willingness to cross-train and learn all job functions in operations

• Making judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or manager

• Recommending procedural and workflow changes to enhance quality and productivity

Hours: Monday to Friday 5:00AM/6:00AM – 1:30PM/2:30PM

Pay and Benefits

The pay range for this position is $15.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Mar 21, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Mortgage Administrative Assistant

*Position is located on-site in Scottsdale, AZ*

Mortgage Administrative Assistant Job Description:

Mortgage Processing Assistants will support the Processing teams with various administrative tasks, including scanning, filing, and organizing paperwork. They will communicate with internal employees via phone to gather information on borrowers and manage a large pipeline of loans across multiple systems.

Mortgage Administrative Assistant Responsibilities:

+ Communicate with third-party companies to retrieve loan information.

+ Order homeowner insurance.

+ Order and receive documents.

+ Verify employment for potential homeowners/borrowers.

+ Enter various mortgage documents into the database.

+ Reach out to internal employees via phone for borrower information.

+ Scan, file, and organize paperwork.

Mortgage Administrative Assistant Skills:

+ Administrative support

+ Data entry

+ Loan processing

+ Support

Mortgage Administrative Assistant Additional Skills & Qualifications:

+ Open to any mortgage experience.

+ Open to any financial services experience.

+ 3+ years of administrative/data entry skills.

+ Strong professional writing skills.

+ Ability to navigate multiple systems.

+ Strong attention to detail.

+ Ability to work independently on various tasks.

+ Ability to thrive in a fast-paced environment.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fountain Hills,AZ.

Application Deadline

This position is anticipated to close on Mar 14, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

TEKsystems, Inc. is seeking a dedicated and detail-oriented Mortgage Processing Assistant to join our dynamic Customer Support team. In this role, you will assist the Processing teams with all administrative tasks, including scanning, filing, and putting paperwork together. You will also be responsible for reaching out to internal employees via phone for information on borrowers, working in multiple systems, and managing a large pipeline of loans.

Key Responsibilities:

+ Communicating with third-party companies for loan information retrieval

+ Ordering homeowner insurance

+ Ordering and receiving documents

+ Verifying employment for potential homeowners/borrowers

+ Entering various mortgage documents into the database

+ Reaching out via phone to internal employees for borrower information

+ Scanning, filing, and organizing paperwork

Additional Skills & Qualifications:

+ Open to any Financial Services experience; Mortgage experience preferred

+ 1 year of any financial services experience

+ 3+ years of administrative/data entry skills

+ Strong professional writing skills

+ Ability to move seamlessly between systems

+ Strong attention to detail

+ Ability to operate independently from task to task

+ Ability to work in a fast-paced environment

Employee Value Proposition (EVP):

+ Growth Opportunities

+ Dinners, raffles, and fun culture-building activities

+ Strong company culture

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Scottsdale,AZ.

Application Deadline

This position is anticipated to close on Mar 14, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.