Customer Service Representatives

**You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.**

**We have training classes starting soon to help you build the successful career that you want - apply today! We provide the support and structure, you provide the interest and motivation.**

**UMR** , **UnitedHealthcare** ’s third - party administrator (TPA) solution, is the nation’s largest TPA. When you work with **UMR** , what you do matters. It's that simple . . . and it's that rewarding.

In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within **UMR** due to our record - breaking growth.

Regardless of your role at **UMR** , the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast - paced and highly diversified career.

You like working with people. Even more so, you like helping them. This is your chance to join a team dedicated to helping our members and their families every day. In this joint role as a **Customer Service** and Claims **Representative** , you'll join us on a mission to not only deliver the best customer service in the health care industry, but the best customer service. Period. Your compassion and customer service expertise combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while doing **your life's best work.** **SM**

In this role, you play a critical role in creating a quality experience for the callers that you connect with and those that you correspond with. Every interaction gives you that opportunity to improve the lives of our customers and exceed their expectations. You'll spend the majority of your day by responding to calls from our members and help answer questions and resolve issues regarding health care eligibility, claims and payments. You'll also spend a portion of your time reviewing, researching and processing healthcare claims with the goal to ensure that every claim has a fair and thorough review.

This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 4:30 PM CST (they need to work this shift no matter what time zone they are on). It may be necessary, given the business need, to work occasional overtime.

We offer weeks of paid on-the-job training. The hours of training will be aligned with your schedule.

_*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy._

**Primary Responsibilities:**

+ Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e., benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits / EOBs)

+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

+ Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow - up with the member

+ Review and research incoming healthcare claims from members and providers (doctors, clinics, etc.) by navigating multiple computer systems and platforms and verifies the data / information necessary for processing (e.g., pricing, prior authorizations, applicable benefits)

+ Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g., claims processing policies and procedures, grievance procedures, state mandates, CMS / Medicare guidelines, benefit plan, documents / certificates)

+ Communicate and collaborate with members and providers to resolve issues, using clear, simple language to ensure understanding

+ Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction, and attendance

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED OR equivalent experience

+ 1+ years of prior experience in a call center setting

+ 1+ years of experience in a customer service role

+ Experience with working in the health care and health insurance industry

+ Experience with Medical Terminology

+ Experience with working in a metric - driven work environment

+ Ability to work any 8-hour shift between the hours of 8:00 AM - 4:30 PM CST from Monday - Friday (they need to work this shift no matter what time zone they are on), including the flexibility to work occasional overtime based on business need

+ Must be 18 years of age OR older

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

**Soft Skills:**

+ Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manner, consistently meeting commitments)

+ Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member

+ Proficient problem - solving approach to quickly assess current state and formulate recommendations

+ Proficient in translating healthcare - related jargon and complex processes into simple, step - by - step instructions customers can understand and act upon

+ Flexibility to customize approach to meet all types of member communication styles and personalities

+ Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience

+ Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over - time and / or weekends, as needed

**California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only:** The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _ _ _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

**\#RPO**

**About the role**

Uber Eats is looking for sharp, highly motivated individuals to join our Small-to-Medium Sized Business (SMB") Account Management Team in Arizona. This role will focus on post-sales for the SMB segment and help merchants turn potential into reality. This position is critical to driving sustainable growth for merchants, retaining high value accounts, and providing a consultative approach to help businesses to improve operations. By expanding services and developing strategic partnerships, the account manager creates mutually beneficial revenue growth for both merchants and Uber Eats.

**What You'll Do**

+ Manage and expand a book of business that consists of the highest value local restaurant groups in Arizona

+ Collaborate with your accounts and unlock growth and expansion opportunities

+ Educate the merchants on the value of in-app marketing, Ads, and other product offerings

+ Improve merchant reliability and delivery order accuracy by troubleshooting store operations issues

+ Maintain merchant retention and facilitate brand expansion

+ Develop a strong Uber-first mentality to achieve both personal KPIs and business goals

+ Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant difficulties

+ Act as an ambassador of Uber Eats' mission, brand, and product

**Basic Qualifications**

+ At least 3 years of experience in sales, operations, account management, or similar functions where you have had full responsibility to grow a book of business and hit specific monthly, quarterly and annual goals (quota)

**Preferred Qualifications**

+ Experience dealing with integration/POS related issues

+ Experience in quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan

+ Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization

+ Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment

+ Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment

+ Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets

+ Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve

+ Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact

+ Effective internal and external communication

+ Experience in SQL

+ CRM experience (Salesforce experience a plus)

+ Google Suite Experience is highly preferred

For Phoenix, AZ-based roles: The base salary range for this role is USD$70,500 per year - USD$78,500 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Location:

4007 E Camelback Rd, Phoenix, Arizona 85018 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Fill propane (certification offered through U-Haul upon employment)

+ Drive a forklift (certification offered through U-Haul upon employment)

+ Other duties as assigned

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

+ Valid driver’s license and ability to maintain a good driving record

+ High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

Customer Service Agent

Location:

Scottsdale, AZ, US, 85260

Flexible Work Arrangement: Onsite

Job Category: Customer Standards & Services

Career Level: Graduate / Entry Level

Requisition Id: 2653

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

**Position Summary**

The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.

**Minimum Requirements**

+ High School Diploma/GED

+ Ability to read and communicate in English

+ Ability to work flexible schedules and in various weather conditions

+ Must obtain an Airport ID Badge within 30 days of employment

**Main Responsibilities**

+ Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner

+ Resolves customer inquiries and complaints fairly and effectively

+ Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships

+ Recommends and implements programs to support customer needs

+ Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements

+ Complies with all relevant airport and Jet Aviation policies, regulations, and laws

+ Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

+ Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines

**Main Responsibilities Cont.**

**Desired Characteristics**

+ 1-2 years prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred

+ Passionate about Delivering the Best Experience

+ Willingness to always provide a five-star experience

+ Quickly adaptable to changing priorities and customer needs

+ Able to quickly identify alternative and positive solutions to problems

+ Ability to deal with customer frustrations while still maintaining that positive attitude

+ Promote a Climate of Excellence

+ Aware and sensitive to the concept of luxury and best in class quality

+ Has a sense of urgency for customer requests

+ Communicates clearly, both verbally and in writing

+ Active and effective listener to understand what customers are saying

+ Seeks continuous improvement opportunities

+ Act as a Jet Aviation Brand Ambassador

+ Is positive and has cross-cultural awareness

+ Establishes self-accountability

+ Embraces feedback and coaching

+ Naturally empathetic

+ Ability to demonstrate good communication skills

+ Ability to work calmly and effectively under pressure

+ Ability to demonstrate multitasking abilities.

+ Cultural awareness and related sensitivity

+ Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

**Physical Demands**

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

**Compensation Data**

The posted hourly ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $18.00-$19.00 per hour.

Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Customer Service Agent

Location:

Scottsdale, AZ, US, 85260

Flexible Work Arrangement: Onsite

Job Category: Customer Standards & Services

Career Level: Graduate / Entry Level

Requisition Id: 2651

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

**Position Summary**

The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.

**Minimum Requirements**

+ High School Diploma/GED

+ Ability to read and communicate in English

+ Ability to work flexible schedules and in various weather conditions

+ Must obtain an Airport ID Badge within 30 days of employment

**Main Responsibilities**

+ Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner

+ Resolves customer inquiries and complaints fairly and effectively

+ Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships

+ Recommends and implements programs to support customer needs

+ Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements

+ Complies with all relevant airport and Jet Aviation policies, regulations, and laws

+ Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

+ Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines

**Main Responsibilities Cont.**

**Desired Characteristics**

+ 1-2 years prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred

+ Passionate about Delivering the Best Experience

+ Willingness to always provide a five-star experience

+ Quickly adaptable to changing priorities and customer needs

+ Able to quickly identify alternative and positive solutions to problems

+ Ability to deal with customer frustrations while still maintaining that positive attitude

+ Promote a Climate of Excellence

+ Aware and sensitive to the concept of luxury and best in class quality

+ Has a sense of urgency for customer requests

+ Communicates clearly, both verbally and in writing

+ Active and effective listener to understand what customers are saying

+ Seeks continuous improvement opportunities

+ Act as a Jet Aviation Brand Ambassador

+ Is positive and has cross-cultural awareness

+ Establishes self-accountability

+ Embraces feedback and coaching

+ Naturally empathetic

+ Ability to demonstrate good communication skills

+ Ability to work calmly and effectively under pressure

+ Ability to demonstrate multitasking abilities.

+ Cultural awareness and related sensitivity

+ Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

**Physical Demands**

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

**Compensation Data**

The posted hourly ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $18.00-$19.00 per hour.

Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Customer Service Agent

Location:

Scottsdale, AZ, US, 85260

Flexible Work Arrangement: Onsite

Job Category: Customer Standards & Services

Career Level: Graduate / Entry Level

Requisition Id: 2650

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

**Position Summary**

The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.

**Minimum Requirements**

+ High School Diploma/GED

+ Ability to read and communicate in English

+ Ability to work flexible schedules and in various weather conditions

+ Must obtain an Airport ID Badge within 30 days of employment

**Main Responsibilities**

+ Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner

+ Resolves customer inquiries and complaints fairly and effectively

+ Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships

+ Recommends and implements programs to support customer needs

+ Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements

+ Complies with all relevant airport and Jet Aviation policies, regulations, and laws

+ Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

+ Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines

**Main Responsibilities Cont.**

**Desired Characteristics**

+ 1-2 years prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred

+ Passionate about Delivering the Best Experience

+ Willingness to always provide a five-star experience

+ Quickly adaptable to changing priorities and customer needs

+ Able to quickly identify alternative and positive solutions to problems

+ Ability to deal with customer frustrations while still maintaining that positive attitude

+ Promote a Climate of Excellence

+ Aware and sensitive to the concept of luxury and best in class quality

+ Has a sense of urgency for customer requests

+ Communicates clearly, both verbally and in writing

+ Active and effective listener to understand what customers are saying

+ Seeks continuous improvement opportunities

+ Act as a Jet Aviation Brand Ambassador

+ Is positive and has cross-cultural awareness

+ Establishes self-accountability

+ Embraces feedback and coaching

+ Naturally empathetic

+ Ability to demonstrate good communication skills

+ Ability to work calmly and effectively under pressure

+ Ability to demonstrate multitasking abilities.

+ Cultural awareness and related sensitivity

+ Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

**Physical Demands**

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

**Compensation Data**

The posted hourly ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $18.00-$19.00 per hour.

Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Customer Service Agent

Location:

Scottsdale, AZ, US, 85260

Flexible Work Arrangement: Onsite

Job Category: Customer Standards & Services

Career Level: Graduate / Entry Level

Requisition Id: 2652

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

**Position Summary**

The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.

**Minimum Requirements**

+ High School Diploma/GED

+ Ability to read and communicate in English

+ Ability to work flexible schedules and in various weather conditions

+ Must obtain an Airport ID Badge within 30 days of employment

**Main Responsibilities**

+ Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner

+ Resolves customer inquiries and complaints fairly and effectively

+ Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships

+ Recommends and implements programs to support customer needs

+ Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements

+ Complies with all relevant airport and Jet Aviation policies, regulations, and laws

+ Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

+ Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines

**Main Responsibilities Cont.**

**Desired Characteristics**

+ 1-2 years prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred

+ Passionate about Delivering the Best Experience

+ Willingness to always provide a five-star experience

+ Quickly adaptable to changing priorities and customer needs

+ Able to quickly identify alternative and positive solutions to problems

+ Ability to deal with customer frustrations while still maintaining that positive attitude

+ Promote a Climate of Excellence

+ Aware and sensitive to the concept of luxury and best in class quality

+ Has a sense of urgency for customer requests

+ Communicates clearly, both verbally and in writing

+ Active and effective listener to understand what customers are saying

+ Seeks continuous improvement opportunities

+ Act as a Jet Aviation Brand Ambassador

+ Is positive and has cross-cultural awareness

+ Establishes self-accountability

+ Embraces feedback and coaching

+ Naturally empathetic

+ Ability to demonstrate good communication skills

+ Ability to work calmly and effectively under pressure

+ Ability to demonstrate multitasking abilities.

+ Cultural awareness and related sensitivity

+ Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

**Physical Demands**

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

**Compensation Data**

The posted hourly ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $18.00-$19.00 per hour.

Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Customer Service Agent

Location:

Scottsdale, AZ, US, 85260

Flexible Work Arrangement: Onsite

Job Category: Customer Standards & Services

Career Level: Graduate / Entry Level

Requisition Id: 2649

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

**Position Summary**

The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.

**Minimum Requirements**

+ High School Diploma/GED

+ Ability to read and communicate in English

+ Ability to work flexible schedules and in various weather conditions

+ Must obtain an Airport ID Badge within 30 days of employment

**Main Responsibilities**

+ Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner

+ Resolves customer inquiries and complaints fairly and effectively

+ Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships

+ Recommends and implements programs to support customer needs

+ Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements

+ Complies with all relevant airport and Jet Aviation policies, regulations, and laws

+ Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

+ Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines

**Main Responsibilities Cont.**

**Desired Characteristics**

+ 1-2 years prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred

+ Passionate about Delivering the Best Experience

+ Willingness to always provide a five-star experience

+ Quickly adaptable to changing priorities and customer needs

+ Able to quickly identify alternative and positive solutions to problems

+ Ability to deal with customer frustrations while still maintaining that positive attitude

+ Promote a Climate of Excellence

+ Aware and sensitive to the concept of luxury and best in class quality

+ Has a sense of urgency for customer requests

+ Communicates clearly, both verbally and in writing

+ Active and effective listener to understand what customers are saying

+ Seeks continuous improvement opportunities

+ Act as a Jet Aviation Brand Ambassador

+ Is positive and has cross-cultural awareness

+ Establishes self-accountability

+ Embraces feedback and coaching

+ Naturally empathetic

+ Ability to demonstrate good communication skills

+ Ability to work calmly and effectively under pressure

+ Ability to demonstrate multitasking abilities.

+ Cultural awareness and related sensitivity

+ Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

**Physical Demands**

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

**Compensation Data**

The posted hourly ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $18.00-$19.00 per hour.

Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

As a Sr Account Manager for the Honeywell Building Solutions (HBS) organization, you’ll be responsible for developing and maintaining long-term relationships with both new and assigned service customers to sell our security, fire, and building management systems (BAS) products. Your goal will be to lead and manage all aspects of customer engagements in order to both maintain existing relationships as well as grow Honeywell’s presence with the customer. This role will cover sales in the Los Angeles, CA area.

KEY RESPONSIBILITIES

+ Develop and implement strategic territory management plans and individual account opportunity plans

+ Manage a portfolio of assigned customer accounts ranging from $2-5M

+ Win new customers in assigned region or vertical through efficient and proactive prospecting, qualifying and developing a winning strategy to win=

+ Establish a cadence of regular meetings with customer’s key stakeholders

+ Uncover qualified opportunities to support customer challenges through Honeywell offerings – sourcing opportunities to grow share of wallet

+ Foresee and anticipate challenges and act accordingly to minimize impact through regular customer meetings or proactively sourcing feedback through Medallia customer surveys

+ Identify and target new migration and share of wallet opportunities with existing customers by actively co-developing Technology Roadmaps, understanding the customer buying process, co-developing RFPs/RFQs with solution development engineers and proposal team members, managing customer proposals (Budget, and Final Proposals), and negotiating deals to close new business

+ Demonstrate strategic approach to new & existing customers and opportunities through opportunity planning

COMPENSATION

Incentive Eligible

Base salary range of 102k-130k based on skills and experience

YOU MUST HAVE

+ Minimum of 10 years of sales experience with 5 years selling Building Automation Systems (Fire, HVAC, Security, Access Control, Etc.)

+ Experience selling into sports arenas, museums, theaters, or hotel resorts

WE VALUE

+ Bachelor's degree

+ Demonstrated ability selling into the premium commercial real estate in sports and entertainment verticals via owners, engineers, and contractors

+ Technical knowledge of Building Automation Systems

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

EquipmentShare is Hiring a Territory Account Manager

EquipmentShare is searching for a Territory Account Manager for our Core Solutions rental location in Tucson, AZ to be responsible for expanding our existing customer base by building relationships with contractors and construction company principals. Core Solutions branches offer equipment rentals including aerial equipment, earth moving equipment, material handling equipment and more.

Why We’re a Better Place to Work

+ Competitive pay: Base salary plus uncapped commissions

+ Company provided truck or Vehicle allowance ($800/mo)

+ Company provided cell phone or phone stipend

+ Relocation assistance

+ Medical, Dental and Vision benefits coverage for full-time employees

+ 401(k) and company match

+ Generous paid time off (PTO) plus company paid holidays

+ Fitness Membership stipends plus seasonal and year round wellness challenges.

+ Company sponsored events (annual family gatherings, food truck nights and more). Monthly family dinner nights

+ Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.

+ Opportunities for career advancement and professional development

Primary Responsibilities

+ Quickly respond to inbound leads and requests

+ Expand our existing customer base by building relationships with contractors and construction company principals. Tell them about the numerous ways EquipmentShare can help save them money, make more money and operate more efficiently. In other words, educate them on how EquipmentShare solves their problems!

+ Maintain and nurture existing customer relationships to ensure our customers are 100 percent satisfied with the level of service and support they receive from EquipmentShare. Keep them up-­to­-date about new or additional ways in which EquipmentShare can help improve their business.

+ Promptly respond to and resolve customer inquiries, requests, complaints or other communications.

+ Develop new sales strategies and techniques to increase our market share and improve our customer experience.

About You

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change.

Skills & Qualifications

+ First and foremost, we’re looking for someone who’s tenacious and innovative and possesses superior sales skills

+ Industry knowledge (rental or construction) and experience in B2B is sales preferred, but not required (if you’re a born salesperson, we’ll train you on what you need to know and how to win more business)

+ You have strong interpersonal and problem-solving skills

+ You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

+ You’re competitive but thrive in a team-oriented environment

EquipmentShare is an EOE M/F/D/V